Privacy Policy — VendMe

Last updated: 2026-07-06

1. Who we are

VendMe ("we", "the app") is a B2B wholesale marketplace connecting suppliers, distributors, and retailers in the fresh-produce sector. Operated by [Legal Company Name], Israel. Contact: office@vendme.net.

2. Information we collect

• Account & identifiers: name, email, phone number, user role/type, user ID. When you sign in with Google/Apple, the identifier and email they provide.
• Business details: business name, business/tax registration number, business address and branches, opening hours, specializations, logistics details (vehicle type, delivery days, coverage areas). Some of these are visible to other users as part of marketplace activity.
• Profile & business content: product catalog, listings, deals, and orders.
• User-generated content: chat messages, photos and videos, voice messages, posts, comments, ratings, and digital signatures on agreements.
• Calls — recording & transcription: in-app voice and video calls are recorded (audio only) and automatically transcribed to document the deal and show a transcript to call participants. Video is not recorded. Recordings and transcripts are stored and linked to the conversation.
• Identity documents (collateral/credit agreement signing only): a photo of an ID document, business stamp, and company registration deed — collected only if you choose to sign such an agreement, stored in protected storage.
• Location: coarse/precise location (with permission, while-in-use only) for address autofill, showing suppliers and distributors near you, and marking pickup/dropoff points for transports. A precise pickup point you set on a transport request is shown to carriers and involved parties.
• Media & device permissions: camera and photo library (to upload images and for video calls) and microphone (voice messages and calls).
• Device & notifications: device model and push notification token to deliver notifications.
• Third-party contact details: if you name a related party (e.g. your marketer's phone number), it is used to link or invite that account.
• Usage & diagnostics: in-app usage events (screen views and key actions), crash/error reports, and a referral code if you joined via an invite link.

3. How we use information

To provide and operate the service (account, feed, catalog, deals, chat, calls, notifications); to secure the platform and prevent fraud; to support users; and to improve the product. We do not sell personal information and we do not track users across other apps or websites for advertising.

4. Sharing with service providers (sub-processors)

We share information only as needed to operate the service, with: Supabase (data storage, auth, backend); Google / Apple (sign-in; push delivery via FCM/APNs); Twilio (SMS verification codes); LiveKit (voice/video call infrastructure, including call audio recording); Cloudflare R2 (call-recording storage); Expo (push notification service and app updates); Resend (transactional auth emails); OpenAI (Whisper) (transcription of voice messages, voice input, and call recordings); Anthropic (Claude) (AI-assistant answers and deal summarization — your assistant queries and relevant business context from your account, when the feature is used); Sentry (crash reporting, if enabled); data.gov.il (address autocomplete — search text only); OpenStreetMap and public CDNs (map tiles on the delivery-route screen); Tranzila (payment processing, if and when in-app payments are enabled — card details are entered directly with the processor and never stored by us).

5. Data retention & deletion

We retain data while the account is active and as legally required. The app provides account deletion (Settings → Delete account), which removes your account and associated data. See the account deletion page for details. You may also contact office@vendme.net to request access, correction, or deletion.

6. Security

Data is protected with encryption in transit and database access controls (RLS). No method of transmission or storage is 100% secure.

7. Children

The service is intended for businesses and users aged 18+. We do not knowingly collect information from minors.

8. Changes

We may update this policy from time to time; the last-updated date appears above.

9. Contact

[Legal Company Name] · office@vendme.net · https://www.vendme.net